Captain Ds Phone Numbers and Emails

Toll-Free Number:

  • (800) 314-4819
Send Message

Customer Service:

  • (334) 567-9643

Headquarters:

  • (615) 391-5461

Locations:

  • (615) 449-1966
    1041 W Main St Lebanon, TN 37087
  • (615) 462-5189
    1876 Almaville Rd Smyrna, TN 37167
  • (615) 778-3139
    1925 Mallory Ln Franklin, TN 37067
  • (615) 302-4045
    2096 Wall St Spring Hill, TN 37174
  • (615) 384-8710
    2123 Memorial Blvd Springfield, TN 37172
  • (615) 269-5797
    2307 Franklin Pike, Nashville, TN
  • (615) 907-0727
    239 Cason Ln Murfreesboro, TN 37128
  • (615) 459-0585
    263 N Lowry St Smyrna, TN 37167
  • (615) 391-9946
    2633 Lebanon Pike Nashville, TN 37214
  • (615) 367-0050
    2705 Murfreesboro Pike Antioch, TN 37013
  • (615) 754-9100
    271 N Mount Juliet Rd Mt Juliet, TN 37122
  • (615) 262-2266
    3021 Dickerson Rd, Nashville, TN
  • (615) 859-9564
    305 Long Hollow Pike Goodlettsville, TN 37072
  • (615) 561-3715
    309 E Main St Gallatin, TN 37066
  • (615) 824-5502
    317 W Main St Hendersonville, TN 37075
  • (615) 893-8020
    323 NW Broad St Murfreesboro, TN 37130
  • (615) 883-6257
    3446 Lebanon Pike Hermitage, TN 37076
  • (615) 226-3372
    3708 Gallatin Pike Nashville, TN 37216
  • (615) 834-8734
    3715 Nolensville Rd, Nashville, TN
  • (615) 868-2098
    407 Gallatin Pike N Madison, TN 37115
  • (615) 581-0326
    631 Old State Rte 76 White House, TN 37188
  • (615) 356-7476
    6400 Charlotte Pike Nashville, TN
  • (615) 662-2288
    7075 Old Harding Pike Bellevue, TN 37221
  • (615) 256-2263
    921 Jefferson St Nashville, TN

Captain Ds Emails:

Customer Service
webmaster@captainds.com
Website Issues
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Captain Ds Website:

Captain Ds Help Center:

Corporate Office Address:

Captain D's
624 Grassmere Park Drive, Suite 30
Nashville, Tennessee 37211
United States

Captain Ds Customer Service Reviews

1.6 / 5
Poor
Diane H Fvz
Customer service SUCKS!!!!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

On sat 2-24 at approximately 7 pm my mom went thru drive thru and asked 4 times for malt vinegar and got home and no malt vinegar at all but cocktail sauce which we had NO SHRIMP so why she did that after being asked nicely by a 76 yr old customer for malt vinegar I have no clue!!! Unbelievable but more unbelievable is when we called to tell her she said I can't give u your food free maam...

when NOTHING WAS SAID about free food at all and then hung up on her and she called back in which your employee hung up on her AGAIN!!! After she said it's only malt vinegar ma'am!!! This kind of customer service is unacceptable I am posting this and the 2 calls on every page on the internet I can possibly find!!!

And even tho we love captain ds this 1 incident has lost my whole family as customers!!! Hate it but unacceptable to be treated this way as much money as we are spending with your establishment.

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Ronald J Qov
Store complaint
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not correct yes and they were rude about food they didn't give.Was told by the district manager she could care less if we every come back.

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Nicole J Ltf
Undercooked fish
stars-rating stars-rating stars-rating stars-rating stars-rating
1.4

Hi ,
I ordered 2 family feasts and on ultimate seafood plate and chicken tenders for my daughter. I didnt know until everyone fixed their plates.

On top of that they called my name went over the items . I had no receipt with my food. I called back no answer. I just want the food replaced.

Im not trying to cause problems for anyone. This is my mothers favorite food. Ive already contacted BBB because Ive called multiple times I suffer from complex regional pain syndrome. I cant drive or I would have brought it back.

I just want good food.

I have never received such poor customer service in my life. This happened at the Lexington SC location.
Thanks,
NJ

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Guest-5522852
Fish uncooked manger hanging up in my face

They were ok but I still didn't get a resolution yet they told me that someone will be calling me back.

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How Good is Captain Ds's Customer Service?

Casandra Fgq
Casandra Fgq
Feels Disappointed | Mar 12, 2024

Horrible!!!! I have PTSD, Major Depression Disorder, and Generalized Anxiety Disorder. I also have a chronic pain disorder. I don’t leave my house I’m not able usually but did that evening and I wanted captain d’s I was crying having a panic attack and struggle with suicidal thoughts. The employee at the drive thru screamed at me all the sides really fast and screaming because I ask what sides they had. I’m still crying can’t breathe and I asked her why she was doing that to me I am having a panic attack all I came here for is some fish and sweet tea. She said because she was frustrated. When I pulled up she threw my food at me. I asked for my sweet tea and she rolled her eyes at me and I asked her why she was being so rude to me and maybe if she’s so frustrated she should go home and I’m suicidal and she could be the straw that broke the camels back. She o my stared at me. I left and called customer service I will never go to one ever again!!!!!!!!

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Cote Qag
Cote Qag
Feels Disappointed | Feb 22, 2024

Ok thanks ok I'll see

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Robin C Pyu
Robin C Pyu
Feels Disappointed | Feb 18, 2024

Food and price is great. But the treatment by the cashier was unnecessary and unacceptable. I will not tolerate being treated like this by a cashier. I understand that help is hard to find but if this is what you can get it will definitely make a big impact on your sales.

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Yvonne B Pmd
Yvonne B Pmd
Feels Disappointed | Feb 10, 2024

Never heard back from Captain D.

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Delonte Ahy
Delonte Ahy
Feels Disappointed | Feb 03, 2024

No response

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Angela V Bge
Angela V Bge
Feels Satisfied | Jan 31, 2024

It’s was great

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Summary of Captain Ds Customer Service Calls

868 TOTAL
CALLS
06:13 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Captain Ds?

Staff Question:

  • “Poor service”
  • “For customer service, manager hung up on me.”
  • “Customer service at a store”

Product/ Service Question:

  • “Just left about 10 minutes ago and all my food cold but 2 sides”
  • “Need a letter stating I no longer work there”
  • “Food”

Employment Question:

  • “Old check stub”
  • “W2 forms”
  • “Paystubs”

Refund Question:

  • “Refund on order”
  • “Need my money back”
  • “Refund”

Payments and Charges Question:

  • “Charged but lost my order”
  • “I Was Charged For An Order That Was Not Delivered”
  • “Direct deposit”

Request for Information Question:

  • “How do I put in my receipts to gety rewards”
  • “Need to talk to someone please”
  • “Questions about the app”

Account Question:

  • “Can't login to the app”
  • “Account charged but not received”
  • “To get in my account”

Cards Question:

  • “My card is declined”
  • “Refused gift card 79668622”
  • “My gift card was not received by my recipient”

Shipping and Delivery Question:

  • “Did not receive my pay”
  • “Did not get what I paid for”
  • “Complaints didn't receive food tried to call number does not work”

Activation/ Cancellation Question:

  • “Cancel mobile order”
  • “Cancel online order”

Website/ Application Question:

  • “Visited Location 103rd Jacksonville Florida last night. Young man asked me to wait before taking my order. There was no cars in the parking lot. No one on the inside, when I called out to get his attention, politely said please wait. Ii drove off.”

Other Question:

  • “Cayce sc store”
  • “Poisoning”
  • “Employee complaint”

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